Welcome to Neovana. We strive to provide our customers with a smooth, reliable, and transparent shipping experience. This Shipping Policy outlines how we process, handle, and deliver your orders, including estimated delivery times and shipping conditions. By placing an order with us, you agree to the terms mentioned below.
Order Processing
All orders are processed within 1 to 3 business days after receiving payment confirmation. During peak seasons, sales events, or holidays, processing times may take slightly longer due to high demand. Once your order has been processed, you will receive a confirmation email containing your order details and tracking information once the package has been dispatched.
Shipping Duration
Delivery times vary depending on your location and the nature of the products ordered. For local deliveries within Pakistan, orders usually arrive within 3 to 7 business days after dispatch. For international orders, delivery can take between 10 to 20 business days depending on the destination country and customs clearance procedures. Delays caused by customs, postal services, or unforeseen events are beyond our control, but we do our best to ensure timely delivery.
Shipping Charges
Shipping costs are calculated at checkout based on your location, order weight, and delivery method. Occasionally, we may offer free shipping promotions which will be clearly mentioned on the website. Any customs duties or import taxes applicable to international shipments are the responsibility of the customer.
Tracking Your Order
Once your order is shipped, a tracking number will be sent to your registered email address. You can use this tracking number to monitor your shipment’s status through our courier partner’s website. If you experience any issues while tracking your parcel, please contact us at neovanastore@gmail.com and we’ll assist you promptly.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at the time of checkout. Neovana will not be held liable for orders delivered to incorrect addresses provided by the customer. If you notice an error in your shipping address after placing an order, please contact us immediately before dispatch so we can make the necessary corrections.
Damaged or Lost Packages
In rare cases where a package is damaged or lost during transit, please notify us as soon as possible. We will contact the shipping carrier to resolve the issue and, depending on the situation, arrange a replacement or refund. Any claim for lost or damaged goods must be reported within 7 days of delivery.
Delays and External Factors
While wen circumstances such as weather conditions, public holidays, or customs inspectio make every effort to deliver your order on time, delays may occur due to unforeseens. Neovana is not responsible for delays outside our control, but we will do everything possible to minimize inconvenience and keep you informed.
Contact Us
If you have any questions about your shipment, delivery times, or need help tracking your order, please reach out to us at neovanastore@gmail.com. Our customer support team will be happy to assist you and ensure your shopping experience remains smooth and reliable.