Welcome to Neovana. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing or using Neovana, you agree to be bound by these terms. If you do not agree with any part of these Terms of Service, please do not use our website or place an order.
Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to create an account, place orders, or use our services. By using our website, you represent and warrant that you have the legal capacity to enter into these terms and that any information you provide is accurate, current, and complete.
Orders and Acceptance
All orders placed through Neovana are subject to acceptance. When you place an order, you will receive an order confirmation by email acknowledging receipt of your order. This confirmation does not constitute acceptance of the order. Acceptance occurs when we dispatch the product or send you a shipping confirmation. We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed in error, contain pricing or product information errors, or involve suspected fraud.
Product Information and Pricing
We make reasonable efforts to display product information and pricing accurately on our website. However, typographical errors, inaccuracies, or omissions may occur. In such cases, we reserve the right to correct any errors, update product information, or adjust pricing, even after an order has been submitted. If we must cancel an order due to an error in pricing or product description, we will notify you and provide a full refund for any amount charged.
Payment and Billing
Payment for orders must be made at the time of purchase using the payment methods displayed on the checkout page. By providing payment information, you authorize us to charge the provided payment method for the total amount of the purchase, including applicable taxes and shipping fees. We use third-party payment processors to handle payment transactions securely and do not directly store full payment card details on our systems.
Shipping and Delivery
Shipping times and delivery methods are estimates and may vary depending on your location, product availability, and chosen shipping option. While we aim to deliver products within the estimated timeframes, delays may occur due to carrier issues, customs processing, or other unforeseen events. Title and risk of loss for products pass to you upon delivery by the carrier. If a shipment is lost or significantly delayed, please contact our support team so we can help investigate and resolve the issue.
Returns, Exchanges and Refunds
We handle returns, exchanges, and refunds in accordance with our return policy, which is available on our website. If you believe you have received a defective, incorrect, or damaged item, contact our customer support with order details and photos if possible. Refunds will be processed using the original payment method once the return has been received and inspected, or as otherwise described in our return policy. We reserve the right to refuse returns that do not meet the conditions specified in the return policy.
Cancellation Policy
You may request cancellation of an order prior to dispatch. Once an order has been dispatched, cancellation may no longer be possible and you will need to follow the return process if you wish to return the product. We will make reasonable efforts to accommodate valid cancellation requests, but cannot guarantee acceptance.
Accounts and Security
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you become aware of any unauthorized use of your account. We will not be liable for any loss or damage arising from your failure to protect your account details.
Intellectual Property
All content on the Neovana website, including text, images, logos, graphics, and product descriptions, is the property of Neovana or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from the website without our prior written permission.
Prohibited Uses
You agree not to use Neovana for any unlawful purpose or in any manner that could harm the website, its users, or third parties. Prohibited activities include fraud, impersonation, data harvesting, or any activity that violates applicable laws or these terms. We reserve the right to suspend or terminate accounts and refuse service for violations.
Third-Party Links and Services
Our website may contain links to third-party websites, products, or services that are not owned or controlled by Neovana. We are not responsible for the content, privacy practices, or terms of those third parties. Your interactions with third-party websites are solely between you and the third party, and we recommend reviewing their terms and privacy policies before engaging.
Limitation of Liability
To the fullest extent permitted by law, Neovana and its officers, directors, employees, agents, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, or inability to use the website. Our total liability to you for direct damages will not exceed the amount paid by you for the product or service giving rise to the claim.
Indemnification
You agree to indemnify, defend, and hold harmless Neovana and its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising from or related to your use of the website, violation of these terms, or infringement of any rights of a third party.
Governing Law and Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws applicable in the jurisdiction where Neovana operates, without regard to conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these terms or your use of our services will be resolved through negotiation in good faith. If the parties cannot resolve the dispute within a reasonable time, the matter may be submitted to the competent courts of the jurisdiction where Neovana is based.
Changes to Terms
We may update these Terms of Service from time to time. Any changes will be posted on the website with an updated effective date. Continued use of the website after changes are posted constitutes your acceptance of the revised terms. We recommend reviewing these terms periodically.
Severability and Waiver
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Failure by Neovana to enforce any right or provision of these terms will not constitute a waiver of such right or provision.
Contact Information
If you have any questions, concerns, or requests related to these Terms of Service, orders, or your account, please contact us at neovanastore@gmail.com. We will respond to inquiries as promptly as possible and work to resolve any issues.