Welcome to Neovana. We value your trust and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from our online store. By using our website, you agree to the terms outlined here. We encourage you to read this carefully to understand how we manage your personal information.
Information We Collect
When you visit Neovana or place an order, we collect certain details necessary to provide you with our services. This includes your name, email address, contact number, billing and shipping address, and payment details such as card or transaction information. We also gather non-personal information such as your device type, browser, IP address, and browsing activity to improve your shopping experience. Additionally, when you reach out to our support team, we may retain a record of that communication to assist with future queries and enhance service quality.
How We Use Your Information
Your personal information is used solely for legitimate business purposes. It helps us process and deliver your orders, confirm payments, and provide you with updates regarding your purchase. We may also use your information to send special offers, promotions, or product updates if you have subscribed to our newsletter. Beyond that, we analyze browsing behavior to understand customer preferences and improve our website’s design, performance, and product range. Everything we do with your data is intended to enhance your shopping experience and ensure smooth store operations.
Data Protection and Security
Protecting your information is our highest priority. Neovana uses advanced security systems to prevent unauthorized access, misuse, or disclosure of your personal data. Sensitive information such as payment details is encrypted and processed through secure payment gateways that comply with global safety standards. Although we take all possible precautions, it’s important to note that no online system can guarantee complete security. We recommend keeping your account credentials private and logging out after every session to further protect your data.
Sharing of Personal Information
We respect your privacy and never sell, rent, or share your personal information with unauthorized third parties. However, in order to fulfill orders and maintain efficient operations, we may share limited information with trusted partners such as payment processors, courier services, and analytics providers. These partners are bound by strict confidentiality agreements and are required to handle your information responsibly and securely. The sole purpose of this data sharing is to ensure timely delivery, accurate billing, and a seamless shopping experience.
Cookies and Tracking Technologies
Our website uses cookies to provide a personalized and smooth browsing experience. Cookies are small text files stored on your device that help remember your preferences, cart contents, and browsing behavior. This information allows us to improve website performance and recommend relevant products. You can choose to disable cookies in your browser settings, but please note that some features of our website may not function properly without them.
Your Rights as a Customer
You have full control over your personal data. If you wish to access, modify, or delete your information, you can contact us at neovanastore@gmail.com. You may also opt out of promotional emails at any time by clicking the unsubscribe link at the bottom of our messages. We are committed to handling all such requests promptly and transparently in accordance with privacy laws.
Retention of Information
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the data is no longer needed, it is securely deleted or anonymized. Transaction records and financial data may be kept longer for legal, tax, or compliance purposes but are never used for marketing or unrelated activities.
Updates to This Privacy Policy
Neovana may update this Privacy Policy from time to time to reflect new practices, legal requirements, or improvements in our services. Any updates will be posted on this page with the latest revision date. We encourage you to check this policy regularly so you remain informed about how we protect your information. Continuing to use our website after changes are posted signifies your acceptance of those changes.
Contact Us
We are always here to help you with any questions or concerns about your privacy. If you wish to learn more about how we handle your personal information or have any complaints regarding our data practices, please reach out to us at neovanastore@gmail.com. Our support team will do its best to resolve your query and maintain your confidence in Neovana.